Terms and Conditions
Terms & Conditions
Last Updated: 08 June, 2026
Welcome to Aqua Green Pet ("Aqua Green Pet", "we", "our", or "us"). These Terms & Conditions ("Terms") govern your access to and use of our website https://aquagreen.pet, mobile application, products, and services (collectively referred to as the "Platform").
By accessing, browsing, registering, or placing an order through our Platform, you acknowledge that you have read, understood, and agree to be bound by these Terms.
If you do not agree with any part of these Terms, please discontinue use of our Platform.
1. Business Information
🏢 Business Name: Aqua Green Pet
📍 Business Address:
Aqua Green Pet
Gazipur, BH Road,
Block Bishnupur 2, South 24 Parganas
West Bengal - 743503
India
🌐 Website: https://aquagreen.pet
📧 Email: aquagreenpet@gmail.com
📞 Customer Support Phone: +91 6291125876
🕒 Support Hours: Monday to Saturday, 10:00 AM – 7:00 PM IST
2. Eligibility
By using our Platform, you confirm that:
You are at least 18 years of age, or
You are using the Platform under the supervision of a parent or legal guardian.
You have the legal capacity to enter into binding agreements.
3. Products and Services
Aqua Green Pet offers aquarium supplies, fish food, aquatic plants, pet products, accessories, care essentials, and related products.
We reserve the right to:
Modify product specifications, pricing, or availability.
Limit quantities purchased.
Discontinue products without prior notice.
While we strive to provide accurate information, product images and descriptions may vary slightly from actual products.
4. Account Registration
Certain services may require account registration.
You agree to:
Provide accurate and up-to-date information.
Maintain the confidentiality of your account credentials.
Accept responsibility for all activities conducted under your account.
We reserve the right to suspend or terminate accounts that violate these Terms.
5. Orders and Payments
All orders must be prepaid through the payment methods available on our Platform.
Orders are subject to acceptance and availability.
We reserve the right to cancel any order if fraud, pricing errors, stock issues, or policy violations are detected.
Applicable taxes will be charged according to Indian laws.
6. Shipping and Delivery
Delivery charges are calculated based on destination and order details.
Estimated delivery timelines are provided for convenience only.
Actual delivery times may vary due to courier delays, weather conditions, public holidays, or other unforeseen circumstances.
Customers are responsible for providing accurate delivery information.
Aqua Green Pet is not liable for delays caused by third-party logistics providers.
7. Returns, Replacements and Refunds
Please refer to our Return and Refund Policy for detailed information.
General conditions include:
Perishable, consumable, or live products may not be eligible for return.
Damaged, defective, or incorrect items must be reported within 48 hours of delivery.
Refunds, where approved, are generally processed within 7–10 business days through the original payment method.
For assistance, contact us at:
Email: aquagreenpet@gmail.com
Phone: +91 6291125876
8. User Responsibilities
You agree not to:
Use the Platform for unlawful purposes.
Violate any applicable laws or regulations.
Upload harmful software, malware, or malicious code.
Interfere with Platform security or functionality.
Impersonate another individual or organization.
Violation of these provisions may result in account suspension or legal action.
9. Intellectual Property Rights
All trademarks, logos, designs, graphics, content, product descriptions, software, and other materials available on the Platform are owned by or licensed to Aqua Green Pet.
No content may be copied, reproduced, distributed, or used without prior written permission.
10. Privacy
Your use of our Platform is subject to our Privacy Policy.
By using our services, you consent to the collection, processing, and storage of information as described in our Privacy Policy.
11. Limitation of Liability
To the fullest extent permitted by law, Aqua Green Pet shall not be liable for:
Indirect or consequential losses.
Loss of profits, revenue, or data.
Service interruptions beyond our reasonable control.
Issues arising from misuse of products.
Unauthorized access to customer accounts.
Customers are responsible for using products according to manufacturer instructions and applicable guidelines.
12. Third-Party Services and Links
The Platform may contain links to third-party websites or services.
Aqua Green Pet is not responsible for the content, policies, products, or practices of third-party websites.
Accessing such websites is at your own risk.
13. Changes to Terms
We reserve the right to update these Terms at any time.
Changes become effective immediately upon publication on the Platform.
Continued use of the Platform after updates constitutes acceptance of the revised Terms.
14. Governing Law and Jurisdiction
These Terms shall be governed by and interpreted in accordance with the laws of India.
Any disputes arising from the use of the Platform shall be subject to the exclusive jurisdiction of the competent courts located in Kolkata, West Bengal, India.
15. Contact Us
For questions, customer support, legal notices, returns, refunds, or complaints, please contact:
🏢 Aqua Green Pet
📍 Address:
Aqua Green Pet
Gazipur, BH Road, Block Bishnupur 2, South 24 Parganas
West Bengal - 743503
India
📧 Email: aquagreenpet@gmail.com
📞 Phone: +91 6291125876
🌐 Website: https://aquagreen.pet
🔗 Contact Page: https://www.aquagreen.pet/contact-us
🕒 Customer Support Hours:
Monday to Saturday, 10:00 AM – 7:00 PM IST