Terms and Conditions
Terms & Conditions
Last Updated: [15 May 2025]
Welcome to Aqua Green Pet ("we", "our", or "us"). These Terms & Conditions ("Terms") govern your use of our website https://aquagreen.pet and our mobile application ("Platform"). By accessing or using any part of our Platform, you agree to be bound by these Terms.
If you do not agree with these Terms, please refrain from using our services.
1. Acceptance of Terms
By accessing our website or downloading and using our app, you confirm that you are at least 18 years old or are using the Platform under the supervision of a parent or guardian. These Terms constitute a legally binding agreement between you and Aqua Green Pet.
2. Contact Information
Website: https://aquagreen.pet
Email: aquagreenpet@gmail.com
Phone: +91-6291125876
3. Products & Services
Aqua Green Pet offers a range of pet supplies, aquarium products, plants, fish food, care essentials, and accessories. Product descriptions and pricing are subject to change without notice. We reserve the right to limit the quantity of items sold or to discontinue products at any time.
4. Account Registration
To access certain features, you may need to register an account. You agree to:
Provide accurate and complete information.
Maintain the security of your account and password.
Notify us immediately of any unauthorized use.
We reserve the right to suspend or terminate accounts that violate these Terms.
5. Orders & Payments
All orders must be prepaid through available payment methods on the Platform.
Once an order is confirmed, it cannot be canceled or modified unless explicitly allowed by us.
Prices include applicable taxes unless otherwise stated.
Aqua Green Pet reserves the right to refuse or cancel any order at our discretion.
6. Delivery & Shipping
Delivery charges are calculated based on your location.
Estimated delivery time will be provided, but we do not guarantee delivery dates.
You are responsible for providing accurate delivery information.
We are not liable for delays caused by third-party delivery services, weather, or other unforeseen circumstances.
7. Returns & Refunds
Due to the nature of pet and aquarium products:
Perishable or live items (e.g., live plants, fish food) are non-returnable.
Damaged, defective, or incorrect items must be reported within 48 hours of delivery for eligible returns.
Refunds are processed after product inspection, if applicable, and may take 7–10 business days.
For return queries, please contact us at aquagreenpet@gmail.com or call +91-6291125876.
8. User Conduct
You agree not to:
Use the Platform for any unlawful purpose.
Interfere with or disrupt the Platform’s functionality or security.
Upload harmful or offensive content.
Misrepresent yourself or impersonate others.
Violation of these rules may result in suspension or termination of your account.
9. Intellectual Property
All content, trademarks, logos, product descriptions, images, and software on our Platform are the property of Aqua Green Pet or its licensors. You may not reproduce, copy, or redistribute any part of our content without express written permission.
10. Privacy
Your use of our Platform is also governed by our Privacy Policy. By using our services, you consent to the collection and use of your personal information in accordance with our Privacy Policy.
11. Limitation of Liability
Aqua Green Pet is not liable for:
Indirect, incidental, or consequential damages.
Allergic reactions or health issues caused by products.
Any damages resulting from unauthorized access to your account or information.
Use of any product or service from Aqua Green Pet is at your own risk.
12. Third-Party Links
Our Platform may contain links to third-party websites. We are not responsible for the content, policies, or practices of these external sites.
13. Modifications to Terms
We reserve the right to update or modify these Terms at any time without prior notice. Continued use of the Platform following changes indicates your acceptance of the updated Terms.
14. Governing Law
These Terms are governed by and construed in accordance with the laws of India, without regard to conflict of law principles. Any disputes shall be subject to the jurisdiction of the courts located in Kolkata.
15. Contact Us
For any questions, feedback, or legal notices, contact us at:
Aqua Green Pet
📍 Email: aquagreenpet@gmail.com
📞 Phone: +91-6291125876
🌐 Website: https://aquagreen.pet
