Return and Refund Policy
Return, Refund & Cancellation Policy
Last Updated: 08 June 2026
At Aqua Green Pet, customer satisfaction is important to us. This policy explains the conditions under which returns, refunds, replacements, and cancellations may be accepted.
1. Eligibility for Returns
To be eligible for a return:
The item must be unused, undamaged, and in its original packaging.
Proof of purchase or order confirmation must be provided.
Clear photos and/or videos showing the issue must be submitted.
Return requests must be reported within 48 hours of delivery.
Evidence should be emailed to:
Please include your Order Number and a description of the issue.
2. Non-Returnable Items
The following items are generally not eligible for return:
Live plants
Live fish
Perishable products
Opened consumables
Customized or special-order items
However, if these items arrive damaged, defective, or incorrect due to shipping or fulfillment errors, customers may be eligible for a refund, replacement, or store credit after verification.
3. Damaged, Defective, or Incorrect Products
Please inspect your order immediately upon delivery.
If you receive:
A damaged item
A defective item
An incorrect item
Contact us within 48 hours of delivery with supporting photos & videos.
Our team will review the request and determine the appropriate resolution.
4. Return Process
Returns must be approved by Aqua Green Pet before being shipped back.
Items returned without prior authorization may not be accepted.
Customers must follow the return instructions provided by our support team.
Where applicable, return shipping instructions will be shared after approval.
5. Refunds
Once the returned item is received and inspected:
Approved refunds will be processed to the original payment method.
Refund processing may take 7–10 business days.
Actual credit timelines may vary depending on the customer's bank or payment provider.
Customers will be notified once the refund has been initiated.
Please note that original shipping charges may not be refundable unless the return is due to our error.
6. Replacements and Exchanges
Where appropriate, Aqua Green Pet may offer:
Product replacement
Product exchange
Store credit
Refund
The final resolution will depend on product availability and the nature of the issue.
7. Order Cancellation Policy
Orders may be cancelled before dispatch.
Once an order has been shipped, cancellation requests may not be possible.
If Aqua Green Pet cancels an order due to stock unavailability, technical issues, or unforeseen circumstances, a full refund will be issued for prepaid orders.
We reserve the right to refuse cancellation requests that do not meet policy requirements.
8. Fraud Prevention
Aqua Green Pet reserves the right to reject return, refund, replacement, or cancellation requests that appear fraudulent, abusive, or inconsistent with this policy.
9. Policy Updates
We may update this policy from time to time.
Any modifications will become effective immediately upon publication on our website.
10. Contact Us
For questions regarding returns, refunds, replacements, cancellations, or damaged products, please contact:
🏢 Business Name: Aqua Green Pet
📍 Address:
Gazipur, BH Road, Block Bishnupur 2, South 24 Parganas
West Bengal - 743503
India
📧 Email: aquagreenpet@gmail.com
📞 Phone: +91 6291125876
🌐 Website: https://aquagreen.pet
🔗 Contact Page: https://aquagreen.pet/contact-us
🕒 Customer Support Hours:
Monday to Saturday, 10:00 AM – 7:00 PM IST
Thank you for choosing Aqua Green Pet. We appreciate your trust and support.