Payment Policy

Last Updated: 08 June 2026

Welcome to Aqua Green Pet.

We are committed to providing a secure, transparent, and convenient payment experience for all customers. Please review this Payment Policy carefully before placing an order on our website.

1. Accepted Payment Methods

We currently accept the following prepaid payment methods:

Credit Cards (Visa, Mastercard, RuPay, American Express)

Debit Cards (All Major Banks)

Net Banking

UPI Payments (Google Pay, PhonePe, Paytm, BHIM, etc.)

Wallet Payments (Paytm Wallet, Amazon Pay, Mobikwik, and other supported wallets)

2. Prepaid Orders Only

At present, Aqua Green Pet accepts prepaid orders only.

Customers are required to complete payment in full during checkout before an order can be processed and shipped.

Cash on Delivery (COD) is currently unavailable. If COD service becomes available in the future, this policy will be updated accordingly.

3. Payment Security

We use trusted and secure payment gateway partners to process transactions safely.

Security measures include:

Secure SSL encryption

Protected payment processing

Industry-standard security practices

Aqua Green Pet does not store your complete payment card details on its servers.

4. Order Confirmation

Once payment is successfully completed:

An order confirmation will be generated.

Customers may receive order updates via email, SMS, or WhatsApp.

Order details can also be viewed through the customer account section where applicable.

If you do not receive confirmation within a reasonable time, please contact our support team.

5. Failed or Declined Transactions

A transaction may fail for various reasons, including:

Insufficient funds

Bank authorization failure

Incorrect payment information

Network or technical issues

If payment is deducted but the order is not confirmed, please contact us with the transaction details for assistance.

6. Refunds

Approved refunds will be processed according to our Refund Policy.

Refund timelines may vary depending on the payment provider, bank, or payment method used.

7. Policy Updates

We reserve the right to update or modify this Payment Policy at any time.

Changes will become effective immediately upon publication on our website.

8. Contact Us

For payment-related questions, transaction issues, or billing assistance, please contact:

🏢 Business Name: Aqua Green Pet

📍 Address:

Gazipur, BH Road, Block Bishnupur 2, South 24 Parganas
West Bengal - 743503
India

📧 Email: aquagreenpet@gmail.com

📞 Phone: +91 6291125876

🌐 Website: https://aquagreen.pet

🔗 Contact Page: https://aquagreen.pet/contact-us

🕒 Customer Support Hours:
Monday to Saturday, 10:00 AM – 7:00 PM IST

Thank you for choosing Aqua Green Pet. We appreciate your trust and support.