Shipping Policy

Last Updated: 08 June 2026

At Aqua Green Pet, we are committed to providing reliable and efficient delivery services to customers across India. This Shipping Policy explains how orders are processed, shipped, and delivered.

1. Order Processing

Orders are typically processed within 1–2 business days after successful payment confirmation.

Orders placed on weekends or public holidays may be processed on the next working day.

Processing times may vary during peak seasons, sales events, or unforeseen circumstances.

2. Shipping Methods

We partner with trusted courier and logistics providers to ensure safe and timely delivery of your orders.

Shipping methods and carriers may vary depending on:

Delivery location

Package size and weight

Product availability

3. Shipping Charges

Shipping charges are calculated based on order weight, dimensions, delivery location, and courier rates.

Applicable shipping charges are displayed during checkout before payment is completed.

4. Delivery Coverage

Aqua Green Pet currently delivers products across most locations within India.

However, delivery availability may vary for certain remote or restricted service areas.

5. Estimated Delivery Time

Estimated delivery times are as follows:

Order Processing: 1–2 Business Days

Delivery Transit Time: 2–7 Business Days

Actual delivery times may vary depending on:

Courier operations

Weather conditions

Public holidays

Natural disasters

Government restrictions

Other unforeseen circumstances

Delivery timelines are estimates and are not guaranteed.

6. Order Tracking

Tracking details will be shared via email, SMS, or WhatsApp once the order has been dispatched.

Customers can track shipments using the tracking information provided by the courier partner.

7. Order Status

Customers may check their order status by:

Logging into their account on our website

Contacting our customer support team

8. Lost, Delayed, or Damaged Shipments

If your shipment is lost, significantly delayed, or arrives damaged:

Please contact us within 3 days of the expected delivery date.

Our team will coordinate with the courier partner to investigate and resolve the issue.

Resolution timelines may vary depending on courier investigations.

9. Delivery Address Responsibility

Customers are responsible for providing accurate shipping information.

Aqua Green Pet is not responsible for delivery failures caused by:

Incorrect addresses

Incorrect phone numbers

Customer unavailability

Refusal to accept delivery

Additional shipping charges may apply for re-delivery requests.

10. Policy Updates

We reserve the right to update or modify this Shipping Policy at any time.

Any changes will become effective immediately upon publication on our website.

11. Contact Us

If you have any questions regarding shipping, delivery, tracking, or courier-related concerns, please contact us:

🏢 Business Name: Aqua Green Pet

📍 Address:
Gazipur, BH Road, Block Bishnupur 2, South 24 Parganas
West Bengal - 743503
India

📧 Email: aquagreenpet@gmail.com

📞 Phone: +91 6291125876

🌐 Website: https://aquagreen.pet

🔗 Contact Page: https://aquagreen.pet/contact-us

🕒 Customer Support Hours:
Monday to Saturday, 10:00 AM – 7:00 PM IST

Thank you for choosing Aqua Green Pet. We appreciate your trust and look forward to serving you.